Shipping Policies
Due to the handcrafted nature of Crows Moon products, please allow up to 2 to 4 weeks for your item to arrive. Most items are shipped Priority Mail with a USPS tracking number. CrowsMoon.com must be notified within 36 (3 business days) of broken items along with a photo that clearly shows our product damaged and the item will be refunded minus shipping fee. CrowsMoon.com is not responsible for lost or stolen items.
We do not provide refunds on any custom orders, services, memberships or digital orders. Due to the nature of our handcrafted products, we cannot accept any returns or exchanges on any product or service after payment or delivery, so please choose your products and services carefully.
Please note that most orders are filled within 72 hours depending on the product(s) ordered. Custom orders can take up to one to two months or longer, depending on the size and nature of the order. International orders and orders shipped to military bases often take longer. If you need your order sooner than that and it is not a custom order, or it is a custom order that does not require an extensive amount of time to create, you can pay a rush fee of $25.00 and your order will be shipped within 3 business days. At any given time there can be up to 30 or more orders ahead of you. Unless it is specified in the product description, your item will be made and shipped in the order in which it was received.
At Crows Moon we pride ourselves in providing beautifully crafted spiritual supplies. All our products are handmade with natural and organic ingredients; many created with exclusive formulas. Happy customers old and new have written us with glowing testimonies. Our biggest sellers, for which our company was founded, are the spiritual and magickal candles. Each candle is an individual masterpiece created in the spirit of age-old traditions, with a modern twist. One reason our candles stand apart from other suppliers is in the option of picking your favorite candle color! Each candle comes in a variety of colors that customers can choose from. This has been a great perk for our loyal patrons. As with all our best-selling supplies such as magickal oils, mojo bags, herbs and curios we strive to bring you the most authentic and unique products on the mystical market.
We do not provide refunds on any custom orders, services, memberships or digital orders. Due to the nature of our handcrafted products, we cannot accept any returns or exchanges on any product or service after payment or delivery, so please choose your products and services carefully.
Please note that most orders are filled within 72 hours depending on the product(s) ordered. Custom orders can take up to one to two months or longer, depending on the size and nature of the order. International orders and orders shipped to military bases often take longer. If you need your order sooner than that and it is not a custom order, or it is a custom order that does not require an extensive amount of time to create, you can pay a rush fee of $25.00 and your order will be shipped within 3 business days. At any given time there can be up to 30 or more orders ahead of you. Unless it is specified in the product description, your item will be made and shipped in the order in which it was received.
At Crows Moon we pride ourselves in providing beautifully crafted spiritual supplies. All our products are handmade with natural and organic ingredients; many created with exclusive formulas. Happy customers old and new have written us with glowing testimonies. Our biggest sellers, for which our company was founded, are the spiritual and magickal candles. Each candle is an individual masterpiece created in the spirit of age-old traditions, with a modern twist. One reason our candles stand apart from other suppliers is in the option of picking your favorite candle color! Each candle comes in a variety of colors that customers can choose from. This has been a great perk for our loyal patrons. As with all our best-selling supplies such as magickal oils, mojo bags, herbs and curios we strive to bring you the most authentic and unique products on the mystical market.
